Supervisor role is super responsible and critical as you are the one responsible for training new hires, you are responsible for operating bau you are the one who is answerable to managers and higher management. All fingers point at you. Managers will slowly try to move out of BAU and all operating responsibilities. Management will cry every year in December when sharing increment numbers. Across floor numbers are same even though you're outstanding performer or under performer. They hire candidates who can breathe.
Systems are super slow, they don't have laptops for supervisor only gives vdi client without wifi. Such a disgrace since 5 years company hasn't invested in good system its way freakin outdated.