A really good place to grow - Customer Service Associate Citi Employee Review

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved the people, good benefits, great atmosphere, I really enjoyed my time with the company and if I hadn’t moved, I’d prob still be with the company.

Cons

Some favoritism from the managers, sometimes people abuse the system and it can take a while before they were caught.

Explore other reviews about Citi

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Pretty decent benefits , but your exp is based on your team, and the lunch is pretty good

Cons

workload is pretty intense and with ai expect development to be rapid.

2.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits (PTO, healthcare, etc.) for FTEs

Cons

Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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