OK benefits, soul killing stress. - Customer Service Representative Citi Employee Review

Phony employee recognition programs, feel good, touchy feely programs that become so rampant they don't mean anything. System is rigged so that the front line employee is always wrong, no matter how unrealistic management goals are. Management pushes Great Customer Service, yet employee not given the time to GIVE good Customer Service. The VOE program (Voice of the Employee) has a lot of time spent on it, yet I did not feel that management really listened, just paid lip service. Also, the Morality of Citi being able to borrow from the Fed (even before its bailout) at low interest rates 2% or lower, and then turn around and lend that out at 28-30% IS the definition of usury from the Bible, at least to me. I am glad to be gone from them.