They lied about giving bonuses!!!!! - Call Center Customer Service Representative Citi Employee Review

Great benefits. Everyone is friendly and helpful. They do more than just pay lip service to work life balance

Like any job, the manager is the one that can make or break the position

Hybrid schedule, supportive managers, opportunities

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.