I'm looking for a new company. - Operations Associate Citi Employee Review

1.0
Feb 18, 2009
Recommend
CEO approval
Business Outlook

Pros

It looks good on a resume. That is all that I can think of. I work in operations, a entry job. The benefits were very good about a year ago, but due to the recession, they have gotten very "average".

Cons

No raises for 2008, even after hard work. They give you a "promotion" which means more work and no extra pay. There is very little incentive for attendance, so people call in and use all of their sick days. This company is too focused on "cultural diversity". People of a diverse background are given promotions even though they are grossly unqualified. Its very sad to see, but it happens in every department. The cut the educational reimbursement money in half, and raised the health care costs (mine doubled).. Pay is right in the middle, probably on the low side for the amount of work that you do. Walk around the halls in Citi, everyone is miserable. People will stab each other in the back at any cost to advance themselves, or at least they think they are "advancing". Upper management will never deliver bad news directly to you, they pass it on to middle managers who's hands are tied. I actually feel bad for the middle management (kind of). People in upper management make operational policy, yet they have never worked in operations themselves. Its hilarious some of the rules that they make. Totally clueless operation.

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5.0
Jun 5, 2026
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CEO approval
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Pros

workk life balance is good

Cons

workk life balance is not good sometimes

3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule, supportive managers, opportunities

Cons

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.

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