Pros
Good benefits Gym and great Cafe Attendance policy is lenient.... TOO lenient ** Plenty of "advancement opportunities" **
Cons
It is a diverse organization however there is a huge gender bias. It's safe to say 98% of the management, trainers and supervisors are female and seem to favor female workers. I was in a training class where attendance was ATROCIOUS and 6 females should have been fired within the first week, however lasted up to 3 months when I decided it was time for myself to leave. There was no coaching or any type of action taken regarding attendance, however myself and a couple of other males were a couple minutes late coming back from a break and we got a swift talking to. I had a medical family emergency that was dire and I needed to take ONE day off. One day out of my 80+ hours I could use, and I was continually declined. My manager stated she tried escalating the issues however no one above her were even aware of my concern. I talked to a couple of my other female coworkers and they stated the manager pushed for their days off all the time. And their requests were minor concerns just to leave early to get the cable installed. They will lure you in with all of this vacation time but you will never get to use it. They will say there are "advancement opportunities". When I talked to a couple of floor support agents they state that the "advancement" is just them gating you to a new company and increasing work load. And continue adding more and more companies for you to handle and maybe eventually probable might be considered for a small "promotion" which is just a lateral move to a floor support. 2 floor support agents that were there during my tenure were already about to put in their 2 weeks because of all the miscommunication and professionalism.