Don't work here - Customer Service Representative Citi Employee Review

1.0
Jul 26, 2019
Recommend
CEO approval
Business Outlook

Pros

VTO, that's it, none, none, none, none

Cons

They will make you work 10 hours shifts, if the company messes up, no one is going home, ot is is always since they mess up so much. Customers are rude, you can't put flags against them, over flow is an issue, UM's not responding and having to reach out to their boss. Don't understand family issues. Don't work here.

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5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, work life balance, benefits

Cons

Still lots of area to develop

4.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong global platform with exceptional exposure to complex clients, markets, and products. Citi offers significant opportunities to build an international career, work with highly talented professionals, and develop deep expertise in banking and financial services. The global network and breadth of the organization are major differentiators.

Cons

The size and complexity of the organization can create bureaucracy, fragmented decision-making, and lengthy internal processes. Organizational changes and frequent restructuring can also affect continuity, while navigating multiple stakeholders sometimes takes significant time and energy away from clients and business execution.

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