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      Citi

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      Call center employees are treated as human chattel. - Fraud Early Warning Citi Employee Review

      2.0
      Dec 10, 2013
      Fraud early warning
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, especially with shift differential. Decent benefits.

      Cons

      Draconian scheduling policies. Difficulty scheduling any vacation time if hired during the latter half of the year. Came down with life threatening pneumonia and missed 8 consecutive days of work, which was not long enough for short term disability. Not only was not allowed to bring a physician's excuse (per PTO policiy) but was instead placed on a performance warning for excessive absence when I returned.

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      5.0
      Jul 10, 2026
      Svp-technology
      Recommend
      CEO approval
      Business Outlook

      Pros

      great company - good products

      Cons

      frequent reorganizations - stability missing lately

      3.0
      Jul 3, 2026
      Information security officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hybrid schedule, supportive managers, opportunities

      Cons

      Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.

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