Pros
Citi provides great benefits and pay for being an entry-level call center position
Cons
Their technology support is unnecessarily complicated. There are 2 systems to do one job, a new one and a legacy one. If the new one times out (regular issue), use the old one. The catch is, the old one must me loaded in if and only if the new one doesn't work. This process can take about 2 minutes, and you are in trouble with your manager if your average call takes over 5 minutes. This metric, the call handle time, is the only thing management will even talk to you about. Nothing else. Also, the training was not good. We were not given any call examples for us to learn from. Our group was told we were "lucky" to have the time we did have with the trainers, and during our training time, if we asked questions, we were scolded and told we already have the tools. Ridiculous and toxic environment.