Great if you like being on phones - Customer Seevice Specialist Citi Employee Review

3.0
Jun 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Affordable benefits, collaborative and supportive floor environment, work from home, pay differential, pto is given for the year up front

Cons

competitive time off scheduling, some managers will outright ignore employee needs, you will be “up skilled” aka traded around to different projects without a corresponding pay raise, there’s no breaks from the phones, seriously it’s very hard to get into a non customer facing role once you’re in customer service. PTO may be given up front, but they also require you to stay a full year basically if you take any, otherwise they’ll ask you to pay back what you used but didn’t “accrue” even though it was all given up front

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great benefits

Cons

None really, no complaints at all

4.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong global platform with exceptional exposure to complex clients, markets, and products. Citi offers significant opportunities to build an international career, work with highly talented professionals, and develop deep expertise in banking and financial services. The global network and breadth of the organization are major differentiators.

Cons

The size and complexity of the organization can create bureaucracy, fragmented decision-making, and lengthy internal processes. Organizational changes and frequent restructuring can also affect continuity, while navigating multiple stakeholders sometimes takes significant time and energy away from clients and business execution.

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