collections - Collections Representative Citi Employee Review

1.0
Jun 17, 2015
Recommend
CEO approval
Business Outlook

Pros

not a whole lot to say here.........crickets.......

Cons

micro managed to the hilt....and every manager is different....and they bounce you around managers like a hot potato and then since their "way" is different ...you get dinged and no bonus. The whole atmosphere is childish.....silly bike races....pep rally that is to try to force feed the jibberish they spew down your throat....as if you have no brain......unrealistic expectations.......this position is geared for high school drop outs....sad....but true.....and just think....john q public is not being served....you are not allowed to really help anyone....it is a circus if you do have a issue as a customer.

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5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

great company - good products

Cons

frequent reorganizations - stability missing lately

3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule, supportive managers, opportunities

Cons

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.

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