Good place, but there is room for improvement - Personal Banker Citi Employee Review

4.0
Sep 25, 2008
Recommend
CEO approval
Business Outlook

Pros

Good brand name - people know Citi. It sure does have recognition. On a flip side, some people see Citi as a credit card and mortgage company... Benefits are pretty decent, good vacation allowance. Because Citi is so big, it can provide opportunities to work in different departments, regions and even countries. Not sure about compensation in other cities, but its very competitive over here compared to other banks.

Cons

Working at a big company has its drawbacks as well. A lot of times communication is broken between departments. Sales goals are nearly impossible to reach eliminating a chance of promised commission. Not easy to move up - Citi's presence in Boston is still very limited. Insurance premiums are fairly high, but I guess they are high everywhere these days.

Explore other reviews about Citi

5.0
Jan 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, nice campus, on-site cafeteria with many options, on-site gym (fee is approx $15/mo). Nice/newly renovated buildings, with nice amenitites (break room, jump in/out offices for privacy). In general, work-life balance was good, especially being able to work remotely (additionally) as needed.

Cons

They tend to do re-orgs fairly often (every 1.5 years or so), so it can be hard to get promoted within your current role, you should plan on applying for other roles within the firm, at the level you are looking to be promoted to. Must work in office at least 3 days/week starting in 2026, used to be 2 days a week from 2021-2025. Which means parking will be crowded if you don't get there by 9am. Work stations are not reserved, so if you don't get there early enough and if you don't have a co-worker saving you a spot, you might not find a seat in your work area very easily.

1
3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and work/life balance if you're on the right team.

Cons

Having a bad manager dictates everything about your job. You will see no upward mobility or compensation improvement if you are under a poor manager.

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