LB/SBR - Every Retail Branch Position Citizens Employee Review

3.0
May 13, 2016
Recommend
CEO approval
Business Outlook

Pros

Great place to learn the basics of banking. Decent training program. Technology is finally starting to catch up. Sales goals are not unrealistic.

Cons

Treat employees like they are school age kids. Very high turnover. Flawed reporting that leads to pressure on employees that do a great job. Crisis of identity. They act like they are a top big bank but pretend to be community focused. Harbor a culture of gaming and lack of integrity. Branches are constantly short staffed or staffed with "bodies" leading to bad customer experience and causing hard workers to lose out on bonus. They seem to find anyway possible to take your incentive away.

Explore other reviews about Citizens

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture and values. Growth-oriented

Cons

Not many to speak of

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

We have one work from home day per week

Cons

Raises are the worst I’ve ever seen in a company this size. Hired on as “hybrid” 3 days in office then they took that away and now 4 days in office. They don’t care about their employees but love to make it look like they do. HR and “employee health and safety” are utterly useless.

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