I thought this would be a good company to work for and when push comes to shove they give you the run around. - Personal Banker Citizens Employee Review

3.0
Aug 14, 2011
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, open 7 days a week So far when I have requested time off it has been given to me.

Cons

They are more interested on sales instead of operations. The place can be falling apart but they want you to focus on sales, sales, sales. There has been times that we have been short staffed and it has taken months to replace the person that left or got fired. We have a baseline that we have to meet and it is ridiculous before we can make any money, if you don't have a person giving you loans to process it is beyond difficult to meet the baseline, you have to over work yourself just to make some money. Some are in supermarket branches and we have to do aisle time, try to get people to open accounts. It gets to a point where we are practically begging customers to bank with us.

Explore other reviews about Citizens

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Plenty of opportunity and great culture

Cons

A bit spread out geographically odd

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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