Senior Teller - Senior Teller Citizens Employee Review

1.0
Nov 28, 2016
Recommend
CEO approval
Business Outlook

Pros

There is no drug test! Upward mobility in company. Corporate training is a relaxing, enjoyable environment. HR department was wonderful throughout the hiring process.

Cons

The old women at the branch I worked at were awful to work with. One Universal Banker was rude to everyone "beneath her" and to customers daily. She lost a substantial amount of money when she worked the teller line, yet management loved her and allowed her to order others around. She also would not give credit to the tellers who gsve her leads to make commission. Instead she claimed one of her teller friends had spoken to them beforehand. The teller manager was always nice to me, but treated other employees so poorly it was disgusting. I could not keep working in such a negative environment so I quit without giving notice. Going to work was so awful I began having panic attacks. I quit Citizens over 3 months ago and still have yet to receive any of my commission checks. Vacation days were unavailable to use because others already took those days (See advice tonmanagement). Out of the 20+ people in my training class only 8 remained with the company after 2 months of employment.

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Citizens Response
9y
Thank you for sharing this information with us. We encourage you to utilize one of the many avenues to raise your concerns so that we can look into them. You can reach out to the HR Service Center 1-866-472-8234 or if you prefer to remain anonymous, the Alert line is available 24/7 1-877-495-4727.

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5.0
Jun 18, 2026
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CEO approval
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Pros

Amazing culture and values. Growth-oriented

Cons

Not many to speak of

3.0
May 4, 2026
Recommend
CEO approval
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Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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