New style of banker compared to other banks - Universal Banker Citizens Employee Review

3.0
Dec 7, 2016
Recommend
CEO approval
Business Outlook

Pros

-Quality, fair, and respectable incentive program. -3 weeks of PTO after the first 90 days. -Quality discount stock program -Competitive benefits (Health, dental, vision etc.)

Cons

-Job title/Description is misleading. Universal Banker is both a banker and a teller, hiring managers tell bankers that they will rarely be on the teller line and will only need to assist the teller line if the tellers can not handle the line. In reality, the Universal Bankers (UB) spend most of their days on the teller line, and every UB branch has only one teller, if that. Most of the time there is no designated teller there are only UB's. The quality of the company is very good, but the structure of the Banker/Teller system is extremely flawed to the point where UB's start to fight and bicker, and will do anything possible to avoid being on the teller line. You can make sales from the teller line, but if you were a teller moving into the banker position (Like myself) it feels as if you are still a teller, but now you have less time to spend on reaching your goals due to teller line traffic. (Again, the teller line is a good place to find leads and start conversations, but if another UB is unavailable to help the line if you get a sale on the teller line and try to take the prospect to your office you ofter have to make the customer wait longer until you get the line down, or in some cases (In my office) you have to give the sale to another banker who is already at their desk, that banker will give you the original sale, but just the main product like just a checking when they are pre approved for a credit card, you lose out on the credit card. So you get the sale, but you don't have the opportunity to make extra revenues and sales that you can only uncover through analysis of the customer.

Explore other reviews about Citizens

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing culture and values. Growth-oriented

Cons

Not many to speak of

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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