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      Citizens

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      Citizens reviews

      Misleading from the word "Go" - Relationship Banker Citizens Employee Review

      2.0
      May 24, 2017
      Relationship banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Great hours -Solid benefits -Not hard work -Fantastic work/life balance -Pay is alright

      Cons

      -Management will lead you on with advancement -Anonymous HR tickets will not be investigated to the fullest extent -Blind leading the blind with management in some branches -Better pay in different banks -Better hours in different banks

      avatar
      Citizens Response
      9y
      We appreciate that you have taken the time to share this feedback with us. I want to assure you that all concerns raised are investigated to the fullest extent possible. When complaints are anonymous we are not able to speak to the reporter to get all the information needed to complete a full investigation and must rely on whatever information is provided. Due to confidentiality we are not able to share what actions are taken as a result of concerns raised and therefore while it may appear that a concern has not been investigated or addressed, it has been. If you would like to connect with us further there are two options, Right Call (anonymous) at 1-877-495-4727 or the HR Service Center at 1-866-472-8234.

      Explore other reviews about Citizens

      5.0
      Jun 13, 2026
      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of opportunity and great culture

      Cons

      A bit spread out geographically odd

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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