Universal banker - Universal Banker Citizens Employee Review

2.0
Jul 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Holidays off and bank hours.

Cons

The recruiters are paid to hire you for way less than you're asking for by promising you these amazingly unrealistic bonuses. Regionals micro manage way too much and cause such a stressful work environment on management which makes it stressful on us. Citizens bank does not care for its customers or employees! They only care about their checks and how you can impact that! They'll shoot you when you're down and give no recognition when you're up. Everything is EXTREMELY outdated. My entire branch is new, people randomly quit other branches. Nobody knows what they're doing here, management is even new. Customers constantly complain about always having new people.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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