Pros
-A lot of great people work here, and your experience will largely depend on who you work under and with. I was lucky here. -Competitive products in some areas like no fee checking accounts and CDs. -Low sales targets compared to other banks.
Cons
-Technology is a complete disaster- 10-15 years behind similarly sized banks and further than that compared to larger ones (BofA, Chase, etc). Executive leadership continually says systems will be improved but never happens. Frustrating to employees, almost impossible to give decent service to customers as a result. -Investment division (CIS) is falling apart due to mismanagement, so don’t expect your Financial Consultant partner to be with the bank for long and don’t expect to get many referred sales. Word in the company is that nearly half of advisors with CIS left over the past twelve months. -Extremely low pay for this position compared to other banks. Citizens tries to argue that this is made up for in higher incentive pay- don’t fall for it, incentive pay is below what most other banks offer licensed bankers too.