Only as good as the last sale - Anonymous employee Citizens Employee Review

3.0
Feb 21, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great PTO time, branch closed at 4pm, way better than working in a traditional retail environment, got to make my own schedule and have some flexibility when needed

Cons

the turnover that happens from tellers, bankers and to branch managers is a warning sign that there is a reason why people are running. I was hired with several other branch manager all at the same time and in the same region- strange that you would need that many all at once. I quickly became one of the more "seasoned" BMs within 3 years... really, just 3 years and I was 2 spots away from the longest BM in the Region? There is the manage by scare and fear ideal- I heard over and over again from other BMs, bankers and even Regional Managers, that you will be fired and that they really don't care. They will replace you within a day. They higher ups have tried to address that they want to be a place that cares about employees- it makes for a good PR statement, however if you aren't driving the highest sales and setting the most appointments and selling your customers everything and anything- you pretty much suck. My Regional protected the top sellers in his region, even if it meant that they got away major policy violations. He would ensure that HR didn't get a hold of it or he would "lighten" the load to HR so that the top sellers wouldn't get let go. There are also too many "friendships" that were inappropriate for the workplace. It was all disclosed to HR and the Regional but he was in the tangled mess too so it didn't go too far.

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Citizens Response
8y
Thank you for sharing your feedback with us—we’d like you to know that we take comments like these seriously. Providing a positive and efficient work environment for all of our employees is of up-most importance to us. Know that our leaders care about your experience and we are continuing to improve the culture in our branches. Please reach out to Right Call (anonymously) 1-877-495-4727 if you'd like to discuss further.

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The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

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Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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