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      Citizens

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      Citizens reviews

      It's all about the sales - Personal Universal Banker Citizens Employee Review

      2.0
      Apr 18, 2018
      Personal universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      The corporate culture is great, and a generous 401k program.

      Cons

      Even if they say it isn't all about the sales...that's all that matters. Constantly understaffed. After 3 robberies in 5 months regional manager scoffed at the idea of adding safety doors to the branch.

      avatar
      Citizens Response
      8y
      We appreciate that you have taken the time to share this feedback with us. As normal course of business, we routinely review branch security measures for adequacy to ensure the safety of our colleagues and customers. We strive each day to create an environment that is indicative of our company values and what they stand for. Know that we are doing everything possible to provide our colleagues with the support and guidance they need to succeed. If you would like to connect with us further please reach out to Right Call (anonymous) at 1-877-495-4727.

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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