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      Universal Banker - Universal Banker Citizens Employee Review

      5.0
      May 8, 2018
      Universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      The hours are awesome. The pay is an actual livable wage and then some. The training is so thorough and there’s so many resources for any possible questions. I really went into my position with no prior banking experience feeling well equipped for the job and the customers I would deal with and experience. The team I work with are supportive and talented and have been a pinnacle part of my experience.

      Cons

      The cons would be the very long time between starting the job and “starting the job.” While yes, having such a long and thorough training experience was beneficial, there were forgotten lessons because I never applied them until the situation arose. The other con would be having to fight for your revenue. Which affects my take home pay. With today’s technology and the company’s technology I would think they could keep track of it better.

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      Citizens Response
      8y
      Thank you for the thoughtful and honest feedback! We really value comments and advice that our colleagues share. We are glad you've had a great start to your career with Citizens and hope it continues long into the future!

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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