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      Citizens

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      Citizens reviews

      Not terrible, just generally poor and outdated - Personal Universal Banker Citizens Employee Review

      2.0
      Jan 9, 2019
      Personal universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Their branches serve both affluent and low income neighborhoods in Rochester. They focus on convenience and accessibility which I believe in.

      Cons

      They don't know how to pick managers. They pick their best salespeople to be managers with no consideration at all whether they have management skills or not. The result is they promote their best salespeople out of sales positions and none of their managers know how to actually manage. It results in lower sales and frustrated employees. Also their equipment is grossly outdated and they don't staff their branches anywhere near enough. I would frequently end up having to work overtime because I didn't want to abandon one of my coworkers, but then not be able to report that overtime because overtime wasn't approved by the regional manager. It was highly illegal and a position we were put in because of criminal understaffing.

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      Citizens Response
      7y
      Thanks for your review. We’re sorry to hear that your time with us has not been positive. Our Time Reporting Policy requires that colleagues report all time worked and that all time work will be paid. If that is not occurring for you, we encourage you to contact the HR Service Center 1-866-472-8234 so that we can help. We hope you continue to grow with Citizens Bank!

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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