I used to love working for this Bank but I am now just a number not a valued employee. - Branch Manager Citizens Employee Review

1.0
Dec 17, 2014
Recommend
CEO approval
Business Outlook

Pros

They used to pay good quarterly bonuses, not so much starting in 2014 though with the change to P&L structure.

Cons

You trip over all of the processes and have no time to truly coach your staff the right way. Universal platform now which means no Teller Manager and no help on compliance side you either sink or swim. Upper management is on a firing spree be very wary before going there!

Explore other reviews about Citizens

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Plenty of opportunity and great culture

Cons

A bit spread out geographically odd

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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