Universal Banker - Universal Banker Citizens Employee Review

3.0
Feb 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Creates an opportunity for the development of social relationships by interacting with customers on a daily basis. Also aids the employer by allowing them to not only develop strong sales skills from high end training and coaching by managerial supervision, but allows you to take the information learned with regards to banking, and apply it to yourself with the intentions of managing your money more efficiently. This profession also does provide each employee with good benefits such as health and dental insurance, as well as an educational program for an employees education.

Cons

This company basis its success on the dependency of its employees to sell their products and services at a high level, while maintaining the ability to provide quality service to their customers and peers. Within the company, your branch is expected to work as a team and give your individual branch the opportunity to perform more effectively than all others, even though every branch is in attempt to help the company as a whole. Like all other sales opportunities, if you as an employee do not "buy in" to what you are selling, or show a lack of interest in banking, and delivering products and services to customers who are in need of making a change to their banking lifestyle, this is not the career for you. With regards to the job itself and my particular branch, you have to be able to work extended hours. You are eligible for a payout at the end of every quarter depending on your individual sales, yet better pay could be found elsewhere.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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