Great job for first time Bankers. No banking experience? Learn here. Then move on to your real banking job. - Personal Universal Banker Citizens Employee Review

3.0
Mar 26, 2015
Recommend
CEO approval
Business Outlook

Pros

⋅ Thorough trainings are offered right away with mileage AND time reimbursement. I had zero banking experience when I started and I've learned so much through the last three years. The classes are helpful and allow you to learn all of the boring regulations easily. ⋅ Benny's are great. You get full benefits right off and vacation time, 18 days, on the first calendar day of the year. In store branches observe traditional branch holiday hours as of 2015 as well! ⋅ The people are awesome. Chances are high that you will develop fast friends with your branches colleagues. Most are willing to help and guide you through challenges and to work with you as a team to help you succeed. ⋅ Branch managers are pretty good. The best people in my opinion are managers. The branch I work at is lead by someone who will stick by you and give constant honest feedback and is really fun to work with. Most importantly, he is realistic with his expectations of individual preformance.

Cons

Which leads me to here.... Corporate - this job is all about sales and unnecessary processes. They expect you to shove every product possible down someone's throat and still "have the customer be 100% satisfied with their experience" because we're making recommendations that "fit" the customers needs. The incentive program continues to be an ongoing joke. They actively seek out ways to disqualify a sale. Honestly, it's super easy to get burnt out of this job. I don't feel like I'm working on building my career, I feel like I'm trying to stay afloat and making sure I fight for every sale I can. I'm good at sales but I just don't care anymore. This company espects too much and even for phenomenal sales people, it's just not worth it.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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