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Citizens

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Citizens reviews

Coaching advisor for contact center - Contact Center Coach Citizens Employee Review

5.0
May 2, 2022
Contact center coach
Recommend
CEO approval
Business Outlook

Pros

Room for growth Competitive Pay 401k plan Vacation/pto time

Cons

Contact center employees have been asked to return to office starting June 1 day a week. In my opinion what is the point when you can do everything you do in the office at home? Especially since contact center employees are not customer facing. Give colleagues the flexibility to work from home permanently if they are performing as expected. This will in turn make for happier employees which results in happier customers.

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Citizens Response
4y
Thanks for leaving a review! We're glad to hear that you're enjoying the various benefits we offer, but are sorry to hear you're not completely satisfied with our approach to in-office work. We have seen great benefits from colleagues working in person together, some of which include collaboration, innovation and connecting with one another. We encourage colleagues to connect with their manager to discuss their personal situation. We are continuously monitoring the environment and seeking feedback along the way so that we can make the best decisions to support a healthy workplace.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Wealth intern
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Contact center representative
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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