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      Citizens

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      Citizens reviews

      Great Place to work for but it does matter who your direct manager is - Personal Banker Citizens Employee Review

      5.0
      Sep 7, 2022
      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      fantastic place to work for, great benefits, great vacation days, great 401k matchup.

      Cons

      if your direct manager is not great unfortunately you will suffer. which is what happened to me. I worked many hours over schedule and never got paid for it because my manager excused it as well you get a bonus don't you? even though I worked on average 60 hrs per week i only put in for 40 hrs because he made it seem like I would loose my job if I ever said anything. I tried over the years and he would always threaten to take my customers away if I didnt like it. He was not a nice man and I wish I could get my time back or I wish I could get paid for all that extra time but I think that is too late now.

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      Citizens Response
      3y
      Thank you for taking the time to share your feedback. While we're glad to hear you enjoyed the benefits here, we’re sorry to hear you weren't completely satisfied. We take all concerns seriously and would like to better understand your perspective. Please consider calling us anonymously via Right Call at 1-877-495-4727 to share more information about what you experienced so that we can look into and address as appropriate.

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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