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Citizens

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Citizens reviews

Awful - Relationship Banker Citizens Employee Review

1.0
Jun 7, 2023
Relationship banker
Recommend
CEO approval
Business Outlook

Pros

You meet some good people and definitely can learn a lot about the industry.

Cons

Management does not care unless you produce numbers. Even if you do. They will sell you getting your bonus over a raise and not even give yearly raises. I had a part time teller who would cover full time for other peoples vacations not receive a raise for 2 years straight. When I confronted management about this. They said well other people do the same thing. TOXIC TOXIC TOXIC. They will send out their quarterly earning making 500 million in net profit then say you dont deserve a raise. As Bruce makes 20+ million a year to do next to nothing. Bruce, Brendan Coughlin and all of upper management are frauds who only care about the share holders and their bonuses.

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Citizens Response
3y
Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us wasn’t what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

Explore other reviews about Citizens

5.0
Jun 24, 2026
Wealth intern
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Contact center representative
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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