Big Bank Dreams. Small Bank Schemes. - Anonymous employee Citizens Employee Review

2.0
Jul 20, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If one survives working at Citizens for long enough, there seems to be plenty of room for movement and growth throughout the organization. The facilities are very nice and relatively easy to get to. Lots of movement across departments, but most people seemed to be running away from something, rather than pursuing their next interest/role.

Cons

There is plenty of talk about driving toward innovation and growth in public and collective forums; however, the decision-makers have limited experience beyond working at Citizens. Their limited perspective lends itself toward intimidation tactics and fear-based decision-making. If you have a degree that you’re proud of (or the desire to attain one) don't bother working here, many people at and above the title of 'Vice President' don't have a college degree. This - combined with the reality that nearly all employees are from New England - creates a myopic and close-minded culture, which is prone to stereotype other cultures and regions within the US and beyond. You will be expected to have an active status (a green checkmark) on your Microsoft Teams from 8:00 a.m. - 6:00 p.m., which makes commuting a bit tricky, especially when your manager is working remotely, thus having an extra two hours per day to monitor the status of employees on Microsoft Teams...it also makes going to the restroom or grabbing lunch a bit difficult, so you might want to bring a colostomy bag and a protein shake to work. If you simply need a job, they'll probably have one for you, but if you are looking for fulfillment, career development, and a greater sense of purpose, then I'd consider looking elsewhere, pretty much anywhere.

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Citizens Response
2y
Thank you for taking the time to share your feedback. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

Explore other reviews about Citizens

5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent work/life balance – Expectations are reasonable, and leadership genuinely respects personal time and flexibility, which makes it easier to sustain long‑term performance. Strong internal promotion culture – Many colleagues advance from within, and it’s clear the company invests in developing its people rather than always looking externally. Exceptional senior leadership – Senior leaders are visible, engaged, and hands‑on. They spend time in the weeds, visit branches, and actively connect with colleagues at all levels instead of operating at a distance. Collaborative, supportive colleagues – Teams work well together and there is a sense of shared purpose rather than internal competition.

Cons

Pace of change can be slower in some areas – As a large organization, certain processes and initiatives can take time to roll out or gain traction, which may be frustrating for those who prefer rapid change.

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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