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      Citizens

      Engaged Employer

      Citizens reviews

      The benefits are ok, work place not so much - Anonymous employee Citizens Employee Review

      2.0
      Sep 23, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Starting off with 18 days PTO is great, paid federal holidays off is great, the health insurance and other plans aren’t that bad either.

      Cons

      The company is intensely moving towards full automation, leaving branches understaffed, while also asking too much. Team based incentive plans for bonuses are clearly used to just keep workers from getting bonuses, along with this. Finally, they claim to promote from within, yet on multiple occasions have lied to coworkers about hiring from within, just to turn around and hire someone from outside the company.

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      Citizens Response
      2y
      Thank you for taking the time to share your feedback. We're sorry to hear you are not enjoying your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center (hrservicecenter@citizensbank.com).

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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