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      Citizens

      Engaged Employer

      Citizens reviews

      “Pay Your Dues” Culture - Business Analyst Citizens Employee Review

      3.0
      Nov 18, 2023
      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Citizens is rapidly becoming one of the leading lenders in the nation, across a variety of consumer lending products, so the experience gained from working with them is a sound investment that will pay off if you decide to work for competing lenders.

      Cons

      The salaries are often below the current market rate and annual merit increases are typically 3%. Promotions are the only way to substantially increase your salary but you may find yourself wearing a variety of hats long before you receive an actual change in job title. When promoted, HR will cap the of additional compensation that you can receive at 15% from your current base, bringing you in at the low end of the range for your new role. A common theme is to leave the company and come back, in order to escape this trap.

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      Citizens Response
      2y
      Thanks for sharing your thoughts. We take all feedback under consideration and appreciate you sharing your thoughts.

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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