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      Citizens

      Engaged Employer

      Citizens reviews

      Company in free fall - Vice President Citizens Employee Review

      1.0
      Nov 1, 2015
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work from home policy if your manager allows it. First line managers/technical managers are excellent

      Cons

      Senior management is awful. Not just disconnected, actively disinterested in the long term. Can only see about as far as their next bonus. At which time they have made it clear they are leaving. If you are promised a discretionary bonus you can be confident you will not see it. In the years I have been their the company has consistently claimed to 'not fund the pool' and as a result everyone's bonus is a fraction of what was promised. Believes all problems can be fixed by outsourcing departments.

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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