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      Citizens

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      Citizens reviews

      The people make the difference at Citizens Bank - Senior Vice President Operational Risk Management Citizens Employee Review

      4.0
      Jan 6, 2016
      Senior vice president operational risk management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Citizens provides a wide array of experience and you will be able to have an impact and expand your breadth of experience. You are challenged to bring new ideas and fresh thoughts. Moving the bank and your career forward are management's focus and you will be challenged to stretch and develop new skills.

      Cons

      As with all financial institutions, the rigorous regulatory and statutory environment requires analysis of current processes and procedures and rethinking how we support our business and customers. This is a challenge if you are not flexible and willing to adapt to change in your work environment.

      Explore other reviews about Citizens

      5.0
      Jun 24, 2026
      Wealth intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      May 4, 2026
      Contact center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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