A Workplace That Feels Like Winning the Career Lottery 🎉 - Contact Center Representative Citizens Employee Review

5.0
Jun 16, 2025
Recommend
CEO approval
Business Outlook

Pros

If workplaces had Yelp reviews, this employer would have a solid five stars and a standing ovation. From the moment you step through the doors (or log in remotely, coffee in hand), you realize you’re in for something special. First things first: the leadership is top-notch. Imagine managers who not only know your name but also genuinely care about your growth. They don’t just throw corporate jargon around—they actually walk the talk. Constructive feedback? They give it. Support? They provide it. An appreciation for your hard work? Oh, they deliver. Speaking of appreciation—culture here isn’t just a buzzword. It’s the kind of place where collaboration thrives, ideas are valued, and that one coworker with the endless supply of snacks is considered a hero. Whether it’s team-building events, spontaneous donut days, or the occasional dad joke from leadership (some good, some questionable), the energy is refreshingly positive. Benefits and perks? Let’s talk! Competitive compensation, work-life balance that doesn’t feel like an urban myth, and professional development opportunities that go beyond mandatory training videos. Not to mention, people actually take their PTO—without guilt! Would I recommend working here? Without hesitation. If you’re looking for a role where you feel valued, supported, and occasionally encouraged to crush it in office trivia battles, this is the place.

Cons

You cannot always get the schedule you want.

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Citizens Response
1y
Thanks for sharing your thoughts! It's fantastic to hear that you're enjoying your time with us and feel supported by our culture. We appreciate all your hard work - our Contact Center colleagues play a HUGE role in supporting customers in their time of need. We truly couldn't do it without you!

Explore other reviews about Citizens

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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