... - Anonymous employee Citrin Employee Review

1.0
Apr 20, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are very little pros that come with working for citrin besides the co workers / fellow team members.

Cons

Working with citrin for over a year really opened my eyes to how a company should not be ran. The managers are very unorganized. We would always run out of supplies and a manager would very rarely show up to the shifts. People get written up for very stupid reasons. I have been written up for being late to a shift with another team member because I had to take an exam at Ohio state, I’ve also been written up for being late to a shift due to a serious doctors appointments due to my medical conditions and everytime someone try’s to explain anything to a manager they ignore it and don’t take it into consideration with any situation. Emails are very rarely responded to and the managers treat us like we are much lesser than them. I have been forced to be scheduled longer than a regular shift because nobody can come in for a pm shift. They also changed the way we take tips it is not split evenly anymore like it used to and there are just too many strict changes being made for a valet company and that’s why members keep quiting and the company is offering hundreds of dollars for referrals. Vacation time and requesting off also doesn’t work. If you want to work here don’t expect to request off for any reason because you will either get written up or fired. I have also been scheduled to work 2 days after a maijor surgery that management knew about a week in advance. During harsh winters I have also been written up for wearing a sweatshirt.

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Citrin Response
7y
Hi- Thanks for the feedback. I sincerely apologize that you were unhappy with your experience with us. As someone who valeted almost every night the first 4 years that we were in business, I can assure you that we put a significant amount of energy into making sure our team is supported. We certainly appreciate your time with us and am sorry we couldn't work things out. If you would like to chat sometime, feel free to email me directly. Thanks, Joel@citrin.co

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Cons

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Citrin Response
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Thank you for your review. We appreciate it! We strive to provide our employees with flexible and accommodating schedules so they can have a solid work-life balance, which is one of our core values!
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Cons

Pay is called "guaranteed minimum". This is purposely confusing to take advantage of younger people who aren't aware of what they're getting into. From my experience, next to nobody who gets the job understands this or was adequately informed about this in their interview. Every dollar you earn in tips must be reported--usual. The catch is cash and credit card tips you earn WILL BE TAKEN AND USED BY THE COMPANY to pay your 15/hr paycheck. This means if you work 10 hours and made $100 in tips, your paycheck will be $50. Even if you do really good one hour, your tips end up in a weekly pool and that pool pays your salary for the week. To put it as simply as I can: you only earn tips in this job if you have earned OVER 15/hr in tips spanning ALL THE HOURS on your pay period. (ex. 156 in tips earned on 10 hours: take home is $6 in tips. They tell you that you get your tips--which *technically* you do--but the only way you receive them is in the form of your actual paycheck. I have worked at Citrin for nearly a year and have never earned more than 15/hr in tips over a pay period--this means I have never once received ACTUAL tips doing a job infamous for tips. In a place where patrons assume the workers get the tips--not the company--it is beyond disheartening to watch people tip a company for my hard work.

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Citrin Response
3mo
Thank you for your feedback. Here at Citrin, we strive to continuously develop and improve our culture to best benefit our employees, and this feedback is crucial in doing so, so thank you for reaching out regarding your concerns. Please don't hesitate to reach out to info@citrin.co with specific information or suggestions on how we could do better.
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