Good company overall - Agent ClearCaptions Employee Review

4.0
May 24, 2017
Recommend
CEO approval
Business Outlook

Pros

The pay is good. I never feel overworked or overwhelmed. I like that there's a little bit of leniency with accuracy.

Cons

My biggest issue is it seems that nothing is ever consistent. One day this will be the rules then the next they change it up.

Explore other reviews about ClearCaptions

5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

I have received more praise from management in the first year I was here than in the 25 years I had at my last job! ClearCaptions really cares about the well-being of its employees!

Cons

In order to have my weekends off, I have to work the night shift

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Peer employees were great to work with

Cons

*First 5 years without raise. Left company making roughly $4 more an hour despite rave reviews on annual performance reviews. *Continually minimized positive and perks of employment *Disorganized management who lack transparency *Management will gaslight you when you have concerns *You are only a number, even after 8 years of service they will "restructure" an entire department overnight *Stressful and anxiety inducing, not because of the tasks, but because *management changes their mind constantly. Our team motto was "PIVOT!" A lot of time wasted because someone changed their mind. *dysfunctional SOPs and uneducated KPIs.

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ClearCaptions Response
4d
Thank you for sharing your feedback and for your many years of service with ClearCaptions. We appreciate the time and dedication you gave to our organization and are pleased to hear that you valued your colleagues. We're sorry to learn that your experience with leadership, communication, and career growth did not meet your expectations. We recognize that clear communication, transparency, and opportunities for development are important to creating a positive employee experience, and we continue working to strengthen these areas as we evolve. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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