Terrible company with terrible products, terrible leadership. Words DON'T matter here. - Territory Sales Manager ClearCaptions Employee Review

1.0
Dec 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Helping hard of hearing people should be a pro, but the technology doesn't work and no one seems to care. Its been almost a year that the higher ups have knowingly put terrible products into senior homes. CEO keeps lying about how good the phone is, when he knows it doesn't work.

Cons

FCC violations galore!They let a couple reps break the rules, all for higher numbers. The higher ups knowingly launched poor performing phones this year and had us put them into seniors homes. Elderly customers are angry and upset that the answering machine doesn't work. CEO and COO do not care and place blame on sales reps. CEO is hot headed and yells at sales all the time. Executive team only concerned about saving their jobs and and will throw anyone under the bus. This is not a good place that wants to help people. This is a toxic place where terrible people are getting away with senior abuse and terrorizing employees.

Explore other reviews about ClearCaptions

5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

I have received more praise from management in the first year I was here than in the 25 years I had at my last job! ClearCaptions really cares about the well-being of its employees!

Cons

In order to have my weekends off, I have to work the night shift

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Peer employees were great to work with

Cons

*First 5 years without raise. Left company making roughly $4 more an hour despite rave reviews on annual performance reviews. *Continually minimized positive and perks of employment *Disorganized management who lack transparency *Management will gaslight you when you have concerns *You are only a number, even after 8 years of service they will "restructure" an entire department overnight *Stressful and anxiety inducing, not because of the tasks, but because *management changes their mind constantly. Our team motto was "PIVOT!" A lot of time wasted because someone changed their mind. *dysfunctional SOPs and uneducated KPIs.

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ClearCaptions Response
4d
Thank you for sharing your feedback and for your many years of service with ClearCaptions. We appreciate the time and dedication you gave to our organization and are pleased to hear that you valued your colleagues. We're sorry to learn that your experience with leadership, communication, and career growth did not meet your expectations. We recognize that clear communication, transparency, and opportunities for development are important to creating a positive employee experience, and we continue working to strengthen these areas as we evolve. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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