Limited, micromanaged, underpaid but the patients are nice - Patient Access Representative Cleveland Clinic Employee Review

3.0
Mar 21, 2019
Recommend
CEO approval
Business Outlook

Pros

The benefits are great Working with patients is fulfilling

Cons

The pay is low and more duties are being added to the job Leadership lacks answers/ support often but still hover Stuck in positions for 2 years before you can move internally

Explore other reviews about Cleveland Clinic

5.0
Nov 30, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work environment for me

Cons

Nothing really bad to report

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Cleveland Clinic Response
7mo
Thank you for your review. We appreciate your feedback and your time with us at Cleveland Clinic – best of luck in your future endeavors!
3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Health insurance and maternity benefits are great, though some people have been aggravated by the addition of a deductible in 2026. There is also decent tuition reimbursement, but you need to carefully read all of the policies as the wording can be tricky and even HR doesn't understand all of their own policies.

Cons

Pay seems inconsistent and raises are a joke, getting lower and later every year. PTO is decent but keep in mind that getting paid for holidays comes from that PTO and plan accordingly. HR is a complete JOKE! They never answer, don't seem to understand any of their policies, and have no idea what they are doing. It takes weeks to get ahold of anyone, and they are the farthest from helpful I've ever experienced. Retirement matching is based on years of service, they will put the money in the account but only vest after 3 years so don't count on the amount it shows unless you know 100% for sure you will be there more than 3 years.

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Cleveland Clinic Response
1w
We appreciate your review. We want our caregivers to have the best experience possible working at Cleveland Clinic and your feedback is important in achieving that goal.
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