A great place to grow your career - Senior Customer Success Manager ClickUp Employee Review

5.0
Jun 3, 2021
Recommend
CEO approval
Business Outlook

Pros

- Minimal red tape: you have tons of freedom to build out new processes and shape departments, take on outside projects that interest you, and master your designated role inside and out. - Empathetic management: your managers care about you not just as an employee, but as a person. They want the best for you and will set actionable goals to help you reach your full potential. - Hard work is recognized and rewarded: you will absolutely move up the professional ladder if you put in the work! - Solid benefits and unlimited PTO: management respects that you should take time off when you need. Employees also track their time to make sure they aren't being overworked.

Cons

- The only thing I'd say is that to be successful, you need to be comfortable with being uncomfortable. ClickUp is still a growing company, so not every process is carved in stone. This is often a great thing, but it does mean that you have to be good about figuring out stuff on your own/ be proactive about finding solutions to tricky challenges. - This is not a job where you can coast without putting in a lot of effort. I personally love that, but it's not for everyone, so apply only if you're excited about contributing and putting in your best efforts.

Explore other reviews about ClickUp

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunity to affect change. Solid product.

Cons

Typical industry problems, no unique cons.

2.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some smart, ambitious people who you can learn a lot from.

Cons

This place is an unstable, toxic mess, and leadership is largely to blame. The C-suite is full of egos and seems to make goals and quotas up out of thin air, then cleans up the fallout from poor planning and overhiring with layoffs. There have been three company-wide mass layoffs in less than four years, and that doesn’t even include the many layoffs that have happened quietly behind closed doors. The toxicity at the top trickles down through the entire organization. VPs put pressure on middle management, who then pass that pressure on to ICs. The company can’t seem to keep leaders in place for more than six months, which creates constant chaos and confusion. Strategies are always changing, priorities shift every few months, and nothing ever sticks long enough to make a real impact. Promotions seem to be based more on politics, favoritism, and who can make the most noise than on actual performance. The same people get promoted year after year, and many of them seem underqualified for the titles they hold. If you’re good at self-promotion and have the right relationships, you’ll probably do fine. If you’re quietly doing great work, don’t expect the same recognition. HR keeps saying they’re working on improving the promotion process, but I haven’t seen much change. If you’re considering joining the GTM org (especially the operational side) I would think twice. The new leadership loves to talk about transformation, improvements, and exciting changes, but there’s usually very little follow through behind the messaging.

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