Very disappointing experience - Operations Manager Closet Factory Employee Review

1.0
Jul 12, 2014
Recommend
CEO approval
Business Outlook

Pros

I liked most of the people I worked with. Machines were new or somewhat new. Nice offices and plenty of sq. footage.

Cons

Owner doesn't know what he is doing. Making promises to customers that can't possibly be met. Giving the farm away. Letting a designer that has lost several businesses of his own run the company.... No training for any of the employees, unless you are a designer. Designers sell things that the shop has never seen, heard of, or even knows how to build. However, things are supposed to run smoothly. Installers are hired right off the street with no training. Sent into peoples homes with little or no supervision.

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Closet Factory Response
11y
This ex-employee did not stay long enough to see the vast improvements in the company. We finally caught up with our overdue orders. Clients are making positive comments on the internet. July sales were very good; August sales were outstanding. We have honored all warranty claims, even some from 2001. The designer he criticized is doing an outstanding job running operations and is scheduled to go back to design soon. The factory has never been better organized. We hired two new experienced installers, and they are being trained in our methods for the next 45 days. We are gearing up for our busy season which starts next month. We wish only the best for this ex-employee; he made significant contributions while he was with us.

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5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Make your schedule Good Management team

Cons

Commission only/ no base pay Don’t get paid for job services

2.0
Jul 9, 2026
Recommend
CEO approval
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Pros

If they like you, you'll get quality leads

Cons

Sink or swim mentality of sales, commission only, favoritism for certain designers

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