2.0
Jul 10, 2026
Former employee, more than 3 years
Recommend
CEO approval
Business Outlook
Pros
Talented team members globally working toward the same goal, helping each other across departments with good intentions.
Cons
The good culture was destroyed by the recent mass layoff. AI obsession is spreading at the executive level like COVID. Executives have no clear direction to improve the support department; instead, they are replacing humans with an LLM chatbot that will never work in distributed system environments. Ticket QC was scored and evaluated by an LLM—this is the most legendary move by the executives. An LLM at core just a fancy word-prediction machine. Zero ethics.