Customer care - Customer Service Representative Co-op Employee Review

4.0
Dec 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Friends and teamwork, more focus of helping each other.

Cons

More understanding of needs of the customer

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Co-op Response
9y
Thankyou for your feedback and comment. It's lovely to hear that you feel part of a team, after all we succeed more when we all work together. Regarding communication, it would be great to know what exactly you would like to improve as digital communication for colleagues is something that we're working hard on. ^Catherine

Explore other reviews about Co-op

5.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay, great staff. Good shifts

Cons

Long hours. Too far from home

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Co-op Response
10mo
Thank you for your review and feedback. We're pleased to see that you were happy with your pay, shifts, and your colleagues.
3.0
Sep 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Team got on well, hours weren't particularly harsh (pay not particularly impressive either)

Cons

Overworked due to corporate ruthlessly cutting hours (while hiring more staff?), generally piling on more and more work to the store team without considering time constraints, absolutely no opportunity for advancement while a store manager is already there

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Co-op Response
9mo
Thank you for taking the time to submit a review, however, we believe that you have left this in error. Our Co-op is based in the United Kingdom and have no association with Co-operatives in the USA. We've advised Glassdoor to allocate your review to the correct organisation, but you may wish to review and edit this yourself to ensure your views are represented correctly.
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