Apartments.com - Community Caller CoStar Group Employee Review

2.0
Jan 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits is truly the only good thing about working for the apartments.com department within Costar

Cons

Costar Group is a GREAT company, the apartments.com department however is a totally different thing. In a nutshell, it’s a cancer. There are two offices Terminus and Phipps. Terminus houses primarily apartments.com. If you are college educated and looking for career advancement within the company then the apartments.com sector is not for you. It’s moreso a pit stop for a new graduate or someone between jobs. It’s a call center with call center metrics. No matter how they try to sell it to you. Apparently, the college educated, growth and career advancement is all housed in the Phipps office. Imagine the newest director ( I saw 6 in my 2.5 years there), who came from the Phipps office acknowledging the Terminus office as the “hood”. Terminus is unanimously referred to as the hood, the plantation and any other derogatory adjective you may think of. The work culture is very poor. And it definitely starts with the team managers. They are college graduates with little to no experience in management. Hiring a chemist graduate in an Architecture position does what good? They themselves do not even care or take their position serious. Guidelines are not respected or enforced. Remodeling the Terminus office to mirror the upscale Phipps office does nothing for the work culture just like everyone knows you can’t outrun a bad diet. Overall, there is no stability.

Explore other reviews about CoStar Group

5.0
Jul 9, 2026
Recommend
CEO approval
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Pros

Work-life balance is quite good

Cons

There isn't a ton of flexibility, but you get a lot of PTO that makes up for it

1.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company makes a strong first impression during the interview and training process. Unfortunately, my experience after onboarding was very different. Decision-making is highly centralized, leaving employees with very little autonomy. The company emphasizes ethics and integrity, but my experience did not consistently reflect those values. Favoritism also appeared to play a significant role in how employees were treated and how decisions were made. HR presents itself as a resource for employees, but concerns often end with, “It will be up to your manager.” That can be frustrating when the issue involves your manager or requires an impartial review. CoStar has developed a reputation for these issues, and from what I experienced, it wasn’t always this way. A few years ago, the company at least appeared to prioritize its employees. Today, that commitment feels diminished. The return-to-office expectations can also be unreasonable. During severe weather, employees are still expected to report to the office even when many other companies in the area allow employees to work remotely for safety. Finally, performance expectations and metrics are frequently changed, making goals increasingly difficult to achieve. Combined with inconsistent communication from leadership, it creates an environment where employees often feel unsupported and uncertain about expectations.

Cons

Good Health Benefits for families and singles Decent pay

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