I never thought I would write a review like this - Inside Sales Representative CoStar Group Employee Review

1.0
Aug 4, 2018
Recommend
CEO approval
Business Outlook

Pros

You’ll notice almost all the REAL reviews will say the same few pros 1. Free snacks 2. Good benefits 3. Used to be the pay...not anymore

Cons

This company used to be on some Forbes top some companies to work for...if I had a title for it now, it would be Top Deceiving Companies to work for....on the outside, Costar looks promising, shiny and too good to be true. Well it used to be, until the CEO started caring about and ONLY about the stock price and the investors who pour their money into it. SEARCH “Costar earnings call” and find the transcripts and it will show you what they’re actually focused on. Find the word commissions and you’ll see that they’re focus is on bringing the profit up from a huge loss due to discontinuing a product that THEY decided to cancel...and then they put those cancellations on their own sales reps to make up the negative. So pretty much, instead of incentivizing their employees to work harder to make up the loss by selling more, they decided to punish and scare the employees by cutting commissions. I guess they thought that this would cause the reps to work harder to make more money but all it did was cause some to quit immediately, others to stay for a while until they found a better opportunity and then the rest stayed to see if it would get better but it keeps getting worse... even some of the top executives who have been there for 5,10,20+ years have left!!! What does that tell you?? They do “employee engagement surveys” but they’re pointless because NOTHING gets changed. And this last year, it’s declined way more than before. I’m curious to know the results...actually last year they shared the results. I’m almost positive they either won’t share them because they are so bad, or they will only share the good ones (example: immediate management results, because almost everyone is happy with immediate management...not so much the CEO, and the ones below) Employees are scared to go to HR to complain because nothing stays anonymous and even if you go say something, they direct you back to your manager and then you’re back to square one. Do yourself a favor, don’t even take my word for it, or the other reviews (positive or negative) DO THIS - go to LinkedIn and find researchers and territory reps/managers (anyone other than actual management) and message them DIRECTLY either right there on LinkedIn or find them on Facebook/Instagram and ask what their experience has been. Don’t even do it with one person, do it for at least 5 people and I guarantee you they will all tell you to look elsewhere.... Seriously...do it. If you’re considering to work here, do that one thing and you’ll thank me for it. The ONLY reason I would say you should come and work here is 1. You’re fresh out of college, you have no other choice because nobody else will take you and you just NEED something on your resume - then come for like 6 months just to have that on there and then dip out ASAP 2. You have run out of TV shows to watch on Netflix and you need some new entertainment. Then come on down to Costar, where nobody acts professional, everything is done based on favoritism, and the drama and inappropriate employee/management behavior is through the roof.....don’t forget to bring the popcorn because you’re in for a good laugh. This place is a joke and be ready to ask the question “Can they really do this? Is this even legal??”

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CoStar Group Response
7y
Thank you for your review, we really appreciate it. I think your advice regarding doing research before looking at other positions and companies prior to making a decision is a sound one. I agree with you that anyone looking to move here should do that and feel confident in the results. I do respectfully disagree with the comments about fake reviews. There are thousands of employees worldwide who like to work here so it makes sense that some would come here and on other internet sites to share their views, both positive and negative. I invite you to reach out directly at kstakelum@costar.com if you would like to discuss any of this in more detail.

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Pros

Development, work life balance, competitive environment, career growth opportunities

Cons

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Pros

401k, medical benefits snacks decent base salary

Cons

Working at CoStar Group was one of the most emotionally exhausting sales environments I’ve experienced. The culture on my team was extremely male-dominated, hyper-competitive, and very much “sink or swim.” Collaboration was talked about constantly by management, but in reality the environment rewarded internal competition, territorial behavior, favoritism, and politics over actual teamwork. As one of the few women on the sales team, I often felt isolated and unsupported. Instead of mentorship or coaching, the expectation was basically: “figure it out yourself.” New hires were thrown into difficult situations with inconsistent training and unrealistic expectations, while certain reps appeared to receive stronger books of business, better territories, or more support than others. It created resentment and a toxic atmosphere where coworkers often felt more like competitors waiting for you to fail than teammates. The turnover was incredibly high, which should have been a red flag. Management pushed aggressive quotas and nonstop pressure while failing to address morale, burnout, or fairness concerns. There was also an unhealthy obsession with leaderboard culture and internal politics that made the workplace feel stressful every single day. What disappointed me most was that I genuinely believed in the product and enjoyed helping clients. Many customers loved working with me, and I built strong relationships. But internally, the environment became mentally draining. The constant competitiveness, lack of support, and toxic culture eventually outweighed the positives of the role.

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