Run far far away! - Intake Specialist Cohere Health Employee Review

1.0
Nov 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Remote work and a paycheck

Cons

When reading all the "positive reviews" on here, keep in mind the company asked employees to write positive reviews because "honest" reviews" are being posted by past and present employees on this site and also indeed. My best advice would be If it seems to good to be true, it generally is! This place is a nightmare!! They can change your schedule every 15 minutes and if you are not in the correct place at the exact time (ie on break, on a call, completing work), you are out of compliance and receive coaching, these are not positive as the company states. Management is completely unorganized and unprofessional, they seem to make up rules as they go along! Favorites are chosen from day 1 of training, apparently, the trainer picks out who she thinks will do well and who will not (again not judged on scores but instead judged on potential suck up status) and that is how you become labeled with cohere from day 1. If you are not trying to fit in or are not liked by your trainer or manager, have no fear, you will not last long! Even if you have perfect attendance and great scores they will find a way to terminate you or force you to quit! This "company" is also highly focused on LGBTQ lifestyles which in a common work setting would be positive, in this group of people, it is known if you don't try to fit in to "their world" and focus on your job duties, you will be out the door! Constant high school drama! Promotions and temp to perm opportunities are only granted if you go out of your way to be fake in order to "fit in to their circles" or have connections to someone higher up.

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Cohere Health Response
4y
At Cohere, we really value team member's feedback and truly thank you for taking the time to share how you feel. We encourage you to speak directly with the leadership team about your goals and career aspirations; we as a company are very interested in cultivating talent and creating a positive work experience. We also encourage you to review the Career Development Intake document available in Confluence. The alignment of team members to work is not a matter of favoritism, team members are aligned based on the business needs to support our customers. Our culture is all about inclusion, we are proud of the culture we have built where everyone feels welcomed, and valued. We are excited to be part of your journey here at Cohere.

Explore other reviews about Cohere Health

5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great company to work for - They are among the first ones who integrated AI in healthcare

Cons

- No cons worth mentioning

1
1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote position, effective AI tools

Cons

Aggressive productivity standards enacted after being employed for a short time: 2 months. Low pay compared to similar work at other legacy insurance companies. You are told when training that as long as you follow the Work Instructions and ensure doing the prior authorizations correctly- you will be fine. But Work Instructions are NOT updated, then it is challenging to find the answer. Slack is used for searching and asking questions, or visiting one of the multiple Zoom rooms. You are on camera for entire shift in a Zoom room. It seemed to me leadership does not care about precision and doing the job thouroughly but more so doing as many cases as possible- yet you are audited to do cases a certain way and that certain way differs from one Subject Matter Expert (SME) to another. The nurses are teaching the AI chatbot how to get smarter and take over doing the simpler cases, But the chatbot assists the nurses as well all while the nurses are teaching the chatbot.

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