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      Collabera

      Engaged Employer

      Collabera reviews

      technical support - Service Desk Collabera Employee Review

      4.0
      Jun 1, 2023
      Service desk
      Recommend
      CEO approval
      Business Outlook

      Pros

      Knowledge on Service Now tool ● Familiar with Active directory, Password reset, Account Unlock ● Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction ● Register, Prioritizing and Categorization of ticket and taking remote capture to resolve issues ● Handling users issues via phone, email or chat ● Provide First level Troubleshooting/Support to the End user ● Troubleshoot technical issues link Network Connectivity, VPN & Outlook issues ● Solving issues related to Hardware, OS, Standard Office Suite and Browsers ● Assigning tickets to Resolver Groups which have not been resolved by Service Desk/L1 Support ● Maintaining good client relations ● Completing job reports ● Basic knowledge in Dns, Dhcp, Firewall ● Remote troubleshooting of systems using Remote Desktop service. ● Installation of Software for the user needs. ● Installing and Troubleshooting Printers Errors ● Troubleshooting Windows OS(Performance issue, Connectivity issue, BSOD Issue, Installation issue)

      Cons

      trust every one . want to lean more new technology

      Explore other reviews about Collabera

      5.0
      May 14, 2026
      Prior authorization nurse
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy communication with HR. Simple hiring process.

      Cons

      Multiple HR reps so far.

      avatar
      Collabera Response
      1mo
      Thank you for sharing your feedback and for being a part of Collabera. We’re glad to hear that you had a smooth hiring experience and found communication with our HR team easy and supportive. We also appreciate your constructive feedback regarding consistency in management and HR support. Your insights are valuable to us, and we will certainly take them into consideration as we continue improving our employee experience. Wishing you continued success in your journey with Collabera!
      5.0
      Mar 12, 2026
      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve had a very positive experience working with Collabera. The team is professional, responsive, and genuinely supportive of their employees. My employee relationship manager, Jaydeep Haryani, does an excellent job of staying connected. He regularly checks in to see how things are going, whether I have any concerns, and whether there is anything the company can do to support me better. That level of consistent communication really makes you feel valued rather than just another contractor. The pay structure is competitive and transparent, and the onboarding and placement process was smooth. Collabera also did a great job matching me with a role that aligns well with my experience and interests. I’m currently working with Molina Healthcare through Collabera, and it has been a very positive engagement overall. What I appreciate most is that the company maintains ongoing engagement even after placement, which is something many staffing firms do not do well. Overall, I’ve had a great experience and would recommend Collabera to professionals looking for good opportunities and supportive HR engagement.

      Cons

      None that I’ve experienced so far. My experience with Collabera has been very positive in terms of support, communication, and pay structure.

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