Training did not prepare you for calls - Anonymous employee Colony Brands Employee Review

Training went really well and I thought I was gonna do great but I had issues with every. single. call. And the resources I had to help either took too long to find or weren't what I needed. The help line was never available, always busy and the system would freeze up on me. It was so stressful and I felt incompetent (and I'm not at all, I work in IT for my FT job!)