Shape up! - Freight Supervisor Columbia Sportswear Employee Review

There is a serious lack of training: The "orientation" consists of watching four training videos: 1) about health and safety (which relates more for food service). 2) Columbia Sportswear commercials from the past. 3) about basic customer service. And 4) FISH, about having fun at work (the least boring video). New hires are thrown onto the selling floor with no real knowledge of the product. They are given booklets and worksheets to study about the product technology but do not say what is the best gear for different activities. Because of this lack of training, employees became lost, lazy, or unmotivated to work. The stores are never properly stocked. Never enough product that customers want and full of product that no one bought. Also, the stock room was full of additional product that customers are not buying.