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Comcast Business

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Missing the mark with customers and employees - Mid Market Support Comcast Business Employee Review

2.0
Apr 23, 2023
Recommend
CEO approval
Business Outlook

Pros

The benefits are top-notch. Team management are good at keeping you focus on the big picture.

Cons

Team Management do not know what to fix for a customer, they are there to manage you. Customers are not able to speak with sales reps looking for other services for business and request are 3-5 business days wait for information, mishandling of opening new accounts from sales requires techs to clean up once sales is completed. Complete disconnect from department on who does what for the customer with mix accounts.

Explore other reviews about Comcast Business

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment Amazing mentorship opportunities Good salary

Cons

Honestly, I did not face any.

2.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Not many, culture had been pretty eroded. Was moving up market and has stalled out.

Cons

Nuked any sense of forward momentum and team culture in 2026. Very badly burning everything to the ground.

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